OVERVIEW

This Return and Refund Policy (“Policy”) applies to all purchases made through the website operated by RyuMeiji Enterprises Private Limited, a company incorporated under the Companies Act, 2013, trading under the brand name “Yume Matcha” (also referred to as “Yume” or “YUME”) (hereinafter referred to as the “Company”, “we”, “us” or “our”).

For the purposes of this Policy, all references to Yume Matcha / Yume / YUME shall mean the products marketed and sold by RyuMeiji Enterprises Private Limited under its proprietary brand name and shall not constitute a separate legal entity.

By placing an order through our website, you agree to be bound by this Policy.

SECTION 1 – NATURE OF PRODUCTS

All products sold under the brand name Yume Matcha are food consumables regulated under the Food Safety and Standards Act, 2006.

Due to the perishable and ingestible nature of such products, returns and refunds shall be governed strictly in accordance with the provisions set out herein.

SECTION 2 – ELIGIBILITY FOR RETURNS

Returns shall be accepted only under the following circumstances:

  • Product delivered is damaged in transit; or

  • Incorrect product has been delivered.

Opened, used or tampered consumable products shall not be eligible for return or refund under any circumstances, including but not limited to dissatisfaction arising from taste, texture, preparation outcome or personal preference.

SECTION 3 – RETURN INTIMATION WINDOW

Customers must notify the Company of any damaged or incorrect product within twenty-four (24) hours of delivery by writing to:

support@ryumeiji.com

Such communication must include:

  • Order number

  • Photographic evidence of the issue

  • Description of the damage or discrepancy

Failure to notify the Company within the prescribed time period shall render the order ineligible for return or refund.

SECTION 4 – CANCELLATIONS, REFUSALS & NON-DELIVERY

Orders once dispatched cannot be cancelled.

In the event of:

  • Order cancellation after dispatch;

  • Shipment refusal at the time of delivery;

  • Incorrect shipping address or phone number provided by the customer; or

  • Non-availability of the customer at the time of delivery leading to return of shipment,

refunds shall be processed only after the products are received back at our designated warehouse and verified by the Company.

The following processing charges shall be deducted:

  • Orders below ₹2,000 – ₹110

  • Orders above ₹2,000 – ₹210

Such deductions shall be made towards payment gateway fees, logistics charges and operational costs incurred by the Company.

SECTION 5 – MODE OF REFUND

Eligible refunds shall be processed only through the original mode of payment used at the time of purchase.

Refund processing timelines may vary depending on the payment provider or banking institution.

SECTION 6 – NON-RETURNABLE ITEMS

The following shall not be eligible for return or refund:

  • Opened consumable products

  • Products returned without original packaging

  • Products not stored in accordance with recommended storage guidelines

  • Products damaged due to misuse or improper handling after delivery

SECTION 7 – RISK TRANSFER

Title and risk of loss shall pass to the customer upon transfer of the shipment to the logistics carrier.

The Company shall not be liable for:

  • Delays caused by courier partners

  • Delivery failures due to incorrect shipping details

  • Shipment refusal by the customer

SECTION 8 – FRAUDULENT CLAIMS

The Company reserves the right to:

  • Reject any return request suspected to be fraudulent;

  • Suspend customer accounts;

  • Restrict future purchases

in cases of repeated or abusive refund requests.

SECTION 9 – CONTACT INFORMATION

All refund-related queries may be directed to:

RyuMeiji Enterprises Private Limited
support@ryumeiji.com
+91-8383065074