Shipping and delivery
Shipping & Delivery
At Yume Matcha, we are committed to delivering the freshest, highest-quality matcha right to your doorstep. Because our products are premium food items, we take extra care in ensuring they reach you quickly and in perfect condition.
Delivery Timelines
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Standard Delivery: Most orders arrive within 2 to 4 business days from the date of dispatch.
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Tracking: Once your order is on its way, you will receive a confirmation email with a tracking number so you can follow your matcha’s journey.
Shipping Rates
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Shipping costs are calculated at checkout based on your delivery location.
Returns & Exchanges
To maintain the highest standards of health and safety, please note our policy regarding food products:
No Returns or Exchanges
Due to the perishable nature of tea and food products, we do not accept returns or exchanges once a purchase has been completed. This ensures that every tin of matcha our customers receive is fresh and has never left our controlled supply chain.
Damaged or Incorrect Items
Your satisfaction is our priority. If your order arrives damaged or if you receive the wrong item, please contact us within 24 hours of delivery:
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Email us with your order number.
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Attach a photo of the damaged product or the incorrect item received.
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Our team will review your request immediately and, if approved, will send a replacement at no additional cost to you.
